RETURN & REFUND POLICY

Panda Carrier

1. General Policy

Refunds are applicable only under specific conditions as stated below.

2. Eligible Refund Cases

Refunds may be issued if:

• Service is cancelled by Panda Carrier
• Service cannot be fulfilled
• Duplicate payment made

3. Non-Refundable Cases

No refunds will be given if:

• Customer cancels after service has started
• Incorrect information provided by customer
• Failed delivery due to recipient unavailable
• Delays caused by external factors

4. Damage or Loss Claims

• Claims must be reported within 24 hours after delivery
• Proof (photos/videos) must be provided
• Compensation is subject to internal assessment

5. Refund Process

• Refunds will be processed within 7–14 working days
• Refund will be made via original payment method

6. Cancellation Charges

• Same-day cancellation: Up to 50% charge
• After dispatch: No refund

7. Contact for Refund

📧 booking.pandarcarrier@gmail.com

📞 +6012-530 9888